Privacy Policy — Anhad Naad Foods Pvt Ltd

Privacy Policy

Effective Date: 23 June 2026  ·  Last Updated: 23 June 2026

01 Overview

Anhad Naad Foods Pvt Ltd ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using our Platform, you consent to the data practices described in this Policy. This policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and only the relevant applicable legal laws of India shall govern all such matters.

02 Information We Collect

2.1 Information You Provide

Account DataName, email address, mobile number, date of birth, and password (stored as encrypted hash).
Profile DataDelivery addresses, dietary preferences, and saved payment methods (tokenized, not raw card data).
Order DataProducts ordered, order history, payment method type, transaction IDs, and delivery details.
Communication DataMessages you send to our customer support team.
Reviews & FeedbackAny ratings, reviews, or comments you submit on the Platform.

2.2 Automatically Collected Information

Device InformationDevice type, operating system, unique device identifiers, and mobile network.
Log DataIP address, browser type, pages visited, time spent, and referring URL.
Location DataGeneral location inferred from IP address; precise location only with your explicit consent.
Cookies & TrackingSession cookies, analytics cookies (Google Analytics), and preference cookies.

2.3 Third-Party Sources

If you register via Google Sign-In or Apple Sign-In, we receive your name, email, and unique provider ID from those services as permitted by their respective terms.

03 How We Use Your Information

We use the collected information for the following purposes:

Order ProcessingTo process, fulfill, and track your orders.
Account ManagementTo create and manage your account, authenticate your identity, and provide customer support.
PersonalizationTo personalize your experience, recommend products, and display relevant content.
CommunicationsTo send order confirmations, shipping updates, promotional offers (with your consent), and important service notices.
Payment ProcessingTo facilitate secure payment transactions via our authorized payment partners.
Analytics & ImprovementTo analyze usage patterns and improve our Platform, products, and services.
Legal ComplianceTo comply with applicable legal obligations, enforce our Terms, and protect our rights.
Fraud PreventionTo detect, investigate, and prevent fraudulent or unauthorized activities.

04 Legal Basis for Processing

Contractual NecessityProcessing required to fulfill your order or manage your account.
Legitimate InterestsAnalytics, fraud prevention, and platform improvement.
ConsentMarketing communications and use of certain cookies. You may withdraw consent at any time.
Legal ObligationCompliance with the relevant applicable legal laws of India and court orders pertaining to applicable jurisdictions pertaining to applicable jurisdiction.

05 Sharing Your Information

We do not sell your personal data. We share information only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party vendors who assist us in operating the Platform, including:

  • Logistics partners (for delivery fulfillment).
  • Payment processors (authorized by board of directors of Anhad Naad Foods PVT. LTD.).
  • Cloud infrastructure providers (AWS) for hosting and storage.
  • Communication services (for SMS/email/WhatsApp delivery).

All service providers are bound by confidentiality agreements and are prohibited from using your data for their own purposes.

5.2 Legal Requirements

We may disclose your information if required by the relevant applicable legal laws of India, court orders pertaining to applicable jurisdiction, or relevant governmental authority deriving its powers by the applicable legal laws of India, or when we believe disclosure is necessary to protect the safety of any person or the security of the Platform.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email/SMS/WhatsApp and/or prominent notice on our Platform before your data becomes subject to a different privacy policy.

06 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy and as required by the relevant applicable legal laws of India:

  • Account data: Retained for the duration of your account plus 10 years after closure.
  • Order data: Retained for 10 years to comply with tax and accounting regulations.
  • Communication records: Retained for 2 years.
  • Cookies and analytics data: As per the retention policy of respective tools (typically 12–26 months).

07 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Specifically:

Essential CookiesRequired for the Platform to function (e.g., session management, cart).
Preference CookiesRemember your settings and preferences.

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect Platform functionality.

08 Your Rights

Under the relevant applicable legal laws of India, and as a matter of good practice, you have the following rights regarding your personal data:

Right to RectificationRequest correction of inaccurate or incomplete data.
Right to ErasureRequest deletion of your data (subject to legal retention obligations).
Right to Restrict ProcessingRequest that we limit how we use your data.
Right to Withdraw ConsentWithdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at complaints@anaadfoods.com. We will respond within 30 days.

09 Data Security

We implement industry-standard security measures to protect your personal data, including:

  • HTTPS/TLS encryption for all data in transit.
  • Encrypted storage for sensitive data including passwords (bcrypt hashing) and payment tokens.
  • Role-based access controls limiting internal access to your data on a need-to-know basis.
  • Regular security audits and vulnerability assessments.
  • Secure cloud infrastructure on AWS with appropriate access controls.

However, no security system is impenetrable. In the event of a data breach affecting your rights, we will notify you as required by the relevant applicable legal laws of India.

10 Children's Privacy

Our Platform is not directed to individuals under the age of 13. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete such data promptly.

11 Third-Party Links

Our Platform may contain links to third-party websites (e.g., social media platforms, payment portals). We are not responsible for the privacy practices of such sites and encourage you to review their respective privacy policies.

12 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by email or a prominent notice on the Platform at least 12 hours before the change takes effect.

13 Contact Us — Privacy

For privacy-related queries, data access requests, or concerns:

Emailcomplaints@anaadfoods.com
Websitewww.anaadfoods.com
Data Controller405, Sector 14, Sonipat, Haryana, India — Anhad Naad Foods Pvt Ltd
Response TimeWe aim to respond within 30 business days.